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Terms of Service

Last Updated: 11/19/2024

Welcome to The Social Spa ("we," "our," or "the Platform"), operated by 22Peaks LLC. By using or accessing our Platform, you agree to the following Terms of Service. These terms outline your rights, responsibilities, and limitations, so please take a moment to read them carefully.

CORE POLICIES

Refund Policy

Due to the digital nature of our content and services, all purchases are final. No refunds will be provided for any reason. By subscribing to The Social Spa, you agree to this strict no-refund policy.

Subscription & Billing

The Social Spa operates on a recurring monthly subscription model with no long-term contracts. Your subscription will automatically renew each month unless you cancel before your next billing cycle. You may cancel anytime from your Account Dashboard, and the cancellation will be effective at the end of your current billing period. No further charges will be made after cancellation.

How to Cancel

You can cancel your subscription at any time by following these steps:

  1. Log in to your account and click the "Account" tab.
  2. Scroll down to the bottom of the page.
  3. Click the "Cancel Subscription" button and confirm your cancellation.

Please note: it is your responsibility to cancel your subscription before the next billing date. We do not provide refunds for unused subscription time. For assistance, email us at info@thesocialspa.io.

Membership Access & Usage

Each subscription is designed for a single individual. Sharing account access or distributing materials to others (including team members or employees) is not permitted.

If you're purchasing a membership for a clinic, it applies to one clinic social media account only—not for use by individual team members. For multi-user access, contact info@thesocialspa.io.

Social media managers must purchase one membership per client. Managing multiple accounts requires separate memberships or a custom team plan.

Accounts found in violation of this policy may be terminated without refund.

AGREEMENT TO TERMS

By using the Platform, you agree to comply with these Terms, along with our Privacy Policy and any additional guidelines we may publish. Continued use of the Platform after updates to these terms constitutes your acceptance of any changes.

AGE & ELIGIBILITY

This Platform is intended for users who are 18 years or older and legally capable of entering binding agreements.

ACCOUNT SECURITY

You are solely responsible for safeguarding your login credentials. 22Peaks LLC reserves the right to suspend or terminate accounts that violate these Terms.

GOVERNING LAW

These Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions. Any legal action or proceeding relating to your access to, or use of, the Platform shall be instituted in Jefferson County, Colorado. You and 22Peaks LLC hereby irrevocably submit to the exclusive jurisdiction of the state and federal courts located in Jefferson County, Colorado, and waive any objection to jurisdiction and venue in such courts.

DISPUTE RESOLUTION

Any and all disputes, claims, or controversies arising out of or relating to these Terms, your use of The Social Spa, or any services provided by 22Peaks LLC shall be resolved through final and binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The arbitration shall take place in Jefferson County, Colorado, and shall be conducted in accordance with the rules of the American Arbitration Association (AAA) applicable at the time the arbitration is initiated.

By agreeing to these Terms, you expressly waive your right to a jury trial and to participate in a class action lawsuit or class-wide arbitration. You further agree to resolve any dispute individually and not as a plaintiff or class member in any purported class or representative proceeding.

Before initiating arbitration, you agree to first contact us at info@thesocialspa.io to attempt to resolve the matter informally.

INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless The Social Spa, 22Peaks LLC, its owners, officers, directors, employees, agents, affiliates, licensors, and service providers (collectively, "Released Parties") from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including attorneys' fees) arising from:

  • Your use of or access to the Platform;
  • Your violation of any term of these Terms of Service or any applicable law or regulation;
  • Your violation of any rights of a third party, including but not limited to intellectual property or privacy rights;
  • Any content you submit, post, or otherwise transmit through the Platform.

This indemnification obligation will survive the termination of your account and your use of the Platform.

PAYMENTS & RENEWALS

  • Subscriptions automatically renew every month unless canceled.
  • All payments are processed securely, and you are responsible for ensuring your billing information is accurate.
  • No refunds will be provided.

INTELLECTUAL PROPERTY

All materials on The Social Spa—including images, text, graphics, branding, and digital assets—are owned by 22Peaks LLC or licensed partners and are protected by copyright and trademark laws. Any unauthorized copying, sharing, or reproduction is strictly prohibited.

USER CONDUCT

By using the Platform, you agree not to:

  • Disrupt or interfere with the operation of the site or other users' access.
  • Post or transmit any unlawful, harmful, or defamatory content.
  • Copy, distribute, or use any Platform content without express written permission.